Scope: 

The position is a combined role of technical support engineer and customer experience specialist.

It required high technical and personal skills enabling the employee to validate our products from the point of view of the customer and representing the customer in front of the company various divisions.

What will you do:

  • Take important role acting as a customer technical trustee consultant.
  • Responsible for on-site installation of software and IT infrastructures.
  • Advise customers regarding the product’s proper use and address specific user issues.
  • Troubleshooting both HW and SW related issues.
  • Act as service engineer to address tech cases.
  • Providing proper customer training.

Required skills & experience:

  • Hands-on experience in deploying, configuring and troubleshooting software or networking equipment – a must.
  • In-depth knowledge in Networking, Operating Systems, Active Directory – a must.
  • Strong verbal and written communication skills in English – a must.
  • Proven managing/working experience in technical customer support organizations.
  • Comprehensiveness.
  • Ability to work independently and as part of a team.
  • Ability to prioritize workload to ensure successful completion of projects.
  • Willing to travel periodically based on customer and business needs.
  • Able to handle multiple tasks and prioritize work under pressure.

The ideal candidate possesses:

  • Passionate about technology and has a desire to expand technical knowledge.
  • Take ownership of level-appropriate customer requests and issues, seeing them through to resolution.
  • Strong experience in a customer service role.

Education and Experience:

  • Technical University or Bachelor’s degree (or equivalent experience) – an must.
  • Typically, 2 years or more, of experience as an integrator or technical support.
  • Strong communications skills with customer’s technical teams as well as technical peers.
  • Hands-on experience with the following is an advantage:
  • Installing and maintaining NetApp storage systems.
  • Endpoint security platforms.
  • Installing and troubleshooting Microsoft SQL Server.
  • Working with VMWare infrastructure.